Frequently Asked Questions (FAQS)
On this page you’ll find answers to some of the most frequently asked questions our team receives.
Can my child bring a pet to the appointment?
We recommend contacting the team to discuss this.
Can I speak to the clinician without my child present?
Yes, we like to offer everyone the opportunity to speak to clinicians individually as well as together. If there is information that has to be shared for safety reasons, we will discuss this with you.
Does my child have to talk in the appointment?
No, we offer a variety of ways to communicate their thoughts, feelings or views and if they prefer to communicate via parents/carers or pre-written information they can also do this. We send out a communication passport with the appointment offer so that we can understand more about their communication preferences.
What if my child doesn't leave the house?
Please contact us to discuss adaptations that may be required to help your young person access our service.
Are there a limit to the number of sessions that are offered?
Session length is decided on an individual basis and will be regularly reviewed with you to make sure it is still the most helpful support.
Can my child have a movement break in the session?
Absolutely – we encourage our young people to make themselves comfortable, however that may look. There are a few sensory items in the reception area that they can bring into sessions. Yor child can also bring with them their own sensory or other items that will make them more comfortable.
Can I bring snacks to the appointment?
Yes, if that helps the session feel more comfortable. We are a nut free zone, so we ask that any snacks brought do not contain nuts. If you are planning to bring snacks, please declare this in case the clinician has any allergies.
Can I bring someone else to the appointment with me?
Please contact us to discuss who you would like to bring as we are aware that we are likely to be discussing sensitive information. They would need to have an understanding of the situation and it would need to be appropriate for this information to be shared with them. Your child should also be comfortable with any additional person you would like to attend the appointment.
Page last reviewed: 11 May, 2026
