Ward Manager Ogechi Onyeukwu said:

“This nomination means a great deal to the Watling team. It shows that even small changes in the way we care in truly make a difference.”

The nomination

Watling Ward was nominated by their colleague Senior Programme Manager Vicki Power – for the hard work they have demonstrated whilst being a part of the Culture of Care programme.

Supported by the Royal College of Psychiatrists, the Culture of Care programme aims to improve the culture of inpatient mental health, learning disability and autism wards for patients and staff so that they are safe, therapeutic and equitable places to be cared for, and fulfilling places to work. Watling Ward was chosen as one of four wards across Oxford Health to have two years support from the Culture of Care programme from March 2024 – March 2026. During this, the ward has fortnightly meetings with an external facilitator to support them with staff, carer and patent driven change.

Vicki commented:

“Watling Ward’s work under the Culture of Care programme has had a significant impact on patients and staff.

“Staff have embraced co-production with patients, leading to innovative ideas like patient-led activity coordination. This collaborative approach has strengthened therapeutic engagement and improved ward dynamics.

“Patients now feel more involved in ward life. Community meetings were redesigned to be patient-led and patient-focused, which increased attendance from almost none to up to nine patients (on a 20-bed ward). This shift gave patients a stronger sense of ownership and voice in decisions affecting their care.

“Initiatives such as shared meals, coffee mornings, and informal spaces have helped break down barriers between staff and patients. These small but meaningful changes fostered trust and mutual respect, reducing tensions and improving the overall ward atmosphere.

“Patients reported that meetings now feel less formal and more productive, creating a therapeutic environment. Some patients involved in the programme have progressed to less restrictive wards or even discharge, which is seen as a major success.

“Staff who previously felt fearful and disconnected now experience improved relationships with patients. The programme created opportunities for informal interaction, reducing stress and promoting a more supportive culture.

“Watling Ward’s changes have delivered big cultural improvements, creating a safer, more inclusive environment where patients feel heard and staff feel supported. These efforts are now being sustained and embedded beyond the formal programme.”