All digital referrals for Wiltshire MHST are made using MHST referrals webpage.
Starting a referral
Open the Wiltshire MHST referral webpage and select Make a Referral. The Virtual Assistant should appear and guide you through the referral questions.
If the Virtual Assistant does not load
Contact your organisation’s IT Service Desk if it:
- does not open
- shows a blank screen
- opens but does not load correctly
Why contact local IT
The Virtual Assistant uses your organisation’s web browser and network.
Local security settings, web filtering or browser restrictions can prevent it from loading.
Your IT team can check what restrictions need to be removed to unblock local access.
What to include in your IT request
Suggested ticket title “Oxford Health BaNES MHST Referral Virtual Assistant not loading”
Please also provide:
- The referral page you are accessing oxfordhealth.nhs.uk/wmhst
- A screenshot, if possible
- The date and time of the problem
- Your browser and organisation or site
- Whether other colleagues have the same problem
Additional technical support
If further support is required, your IT team can contact the supplier of the Virtual Assistant directly. Please email support@ebo.ai and include the relevant technical details of the issue.
Please report the issue promptly. As the Virtual Assistant is the primary digital referral route, quick local investigation helps avoid delays to Wiltshire MHST referrals.