When we receive a professional referral, potential service users are sent a form for them to complete and return to us.

Those deciding to engage with our service need to complete the form and return it to us in order for their referral to be formally accepted.

Triage

Once a referral has been accepted, it is reviewed by our triage team.

If the referral is appropriate, we will invite the person being referred to attend an information session at our office in Oxford.

Information sessions are an opportunity to find out more about our service, ask any questions or raise any concerns and meet with someone who has been through our therapy programme.

If a referral is not thought suitable for our group therapy programme, we will endeavour to provide details of more appropriate services.

Waiting list

After attending an Information Session and deciding to continue with a referral, a patient’s name is placed on a waiting list for assessment.

When an individual reaches the top of the waiting list, one of our therapists will send out a date and time for an individual assessment.

Assessments are usually carried out at our main base in Oxford.

Decision

Once an assessment is completed, a decision will be made regarding therapy.

This decision will be based on information from the assessment including risk and the goals identified by the service user.

This may result in signposting to another service or services.