On Friday 13 November, Microsoft experienced a global outage affecting services including email.

During the outage, some of our teams may have been unable to send or receive emails, and responses to enquiries may have been delayed.

Our teams have plans in place to minimise disruption and continue providing care and support.

If you have an appointment scheduled, please attend as planned unless we contact you to say otherwise.

If you need urgent support, please telephone your usual service rather than emailing, as messages may not be received.

As of Saturday 14 November, Microsoft says its services have been fully restored.