December Team Award: Luther Street Medical Centre Team, Oxfordshire

Luther Street Medical Centre Team win December’s Exceptional People Team Award – for delivering life-changing, person-centred care with empathy and stability.

The nomination

Luther Street Medical Centre Team was nominated by an anonymous colleague – for the incredible life changing service they provide.

Their colleague commented:

“They are an amazing team, providing medical and social support for the homeless and vulnerably housed population in Oxford City.

“The team provide trauma-informed, non-judgemental care, recognising the impact of homelessness, stigma, and complex life experiences.

“Building trusting relationships through continuity of care, flexible appointments, and outreach clinics where patients feel comfortable.

“Offering wrap-around support, such as help with benefits, housing referrals, addiction services, mental-health support, food/ clothing provision, or help with paperwork.

“They treat everyone with dignity and respect, regardless of background, substance use, or engagement history. And they are accessible, with walk-in sessions, no fixed address needed to register, and assisting with communication barriers.

“They help people get back on their feet, housed, and offer long standing support even once stably housed.

“They always go above and beyond.”