Triage

Once we have received a completed self-referral form it will be reviewed by our triage team.

If the referral is appropriate, the service user will be invited to an information session which will be facilitated by 2 members of staff and a lived experience trainer.

The purpose of the session is for the service user to be given information about the Complex Needs Service. This enables them to experience being in a group setting.

It will also help them to make an informed decision as to whether they feel the service may be of benefit to them.

If a referral is not thought suitable for our group therapy programme, we will endeavour to provide details of more appropriate services.

Waiting list

Once the service user has attended the information session, they will be placed on a waiting list for assessment.

When an individual reaches the top of the waiting list, one of our therapists will send out a date and time for an individual assessment.

Assessments are usually carried out at our main base in Aylesbury and they can take place over a number of sessions.

Decision

Once an assessment is completed, a decision will be made regarding therapy.

This decision will be based on information from the assessment including risk factors and the identified goals of the service user.

They may be signposted to another service if the Complex Needs Service is not felt to be suitable in supporting their needs.