{"id":126,"date":"2026-09-22T09:28:19","date_gmt":"2026-09-22T08:28:19","guid":{"rendered":"https:\/\/oxfordhealth.nhs.uk\/wmhst-referrals\/?page_id=126"},"modified":"2026-10-05T10:52:02","modified_gmt":"2026-10-05T09:52:02","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/referrals\/troubleshooting\/","title":{"rendered":"Schools troubleshooting"},"content":{"rendered":"<p>All digital referrals for Wiltshire MHST are made using <a href=\"https:\/\/oxfordhealth.nhs.uk\/wmhst\">MHST referrals webpage<\/a>.<\/p>\n<h2>Starting a referral<\/h2>\n<p>Open the Wiltshire MHST referral webpage and select <strong>Make a Referral<\/strong>. The Virtual Assistant should appear and guide you through the referral questions.<\/p>\n<h2>If the Virtual Assistant does not load<\/h2>\n<p>Contact your organisation&#8217;s IT Service Desk if it:<\/p>\n<ul>\n<li>does not open<\/li>\n<li>shows a blank screen<\/li>\n<li>opens but does not load correctly<\/li>\n<\/ul>\n<h2>Why contact local IT<\/h2>\n<p>The Virtual Assistant uses your organisation&#8217;s web browser and network.<\/p>\n<p>Local security settings, web filtering or browser restrictions can prevent it from loading.<\/p>\n<p>Your IT team can check what restrictions need to be removed to unblock local access.<\/p>\n<h2>What to include in your IT request<\/h2>\n<p>Suggested ticket title &#8220;Oxford Health BaNES MHST Referral Virtual Assistant not loading&#8221;<\/p>\n<p>Please also provide:<\/p>\n<ul>\n<li>The referral page you are accessing <a href=\"https:\/\/oxfordhealth.nhs.uk\/wmhst\/\">oxfordhealth.nhs.uk\/wmhst<\/a><\/li>\n<li>A screenshot, if possible<\/li>\n<li>The date and time of the problem<\/li>\n<li>Your browser and organisation or site<\/li>\n<li>Whether other colleagues have the same problem<\/li>\n<\/ul>\n<h3>Additional technical support<\/h3>\n<p>If further support is required, your IT team can contact the supplier of the Virtual Assistant directly. Please email\u202f<a href=\"mailto:support@ebo.ai\">support@ebo.ai<\/a>\u202fand include the relevant technical details of the issue.<\/p>\n<p><strong>Please report the issue promptly.<\/strong> As the Virtual Assistant is the primary digital referral route, quick local investigation helps avoid delays to Wiltshire MHST referrals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All digital referrals for Wiltshire MHST are made using MHST referrals webpage. Starting a referral Open the Wiltshire MHST referral&#8230;<\/p>\n","protected":false},"author":1,"featured_media":129,"parent":88,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-126","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/pages\/126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/comments?post=126"}],"version-history":[{"count":4,"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/pages\/126\/revisions"}],"predecessor-version":[{"id":164,"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/pages\/126\/revisions\/164"}],"up":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/pages\/88"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/media\/129"}],"wp:attachment":[{"href":"https:\/\/oxfordhealth.nhs.uk\/wmhst\/wp-json\/wp\/v2\/media?parent=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}