{"id":60,"date":"2020-11-09T12:42:27","date_gmt":"2020-11-09T12:42:27","guid":{"rendered":"https:\/\/oxfordhealth.nhs.uk\/omhp\/?page_id=60"},"modified":"2026-07-10T11:54:37","modified_gmt":"2026-07-10T10:54:37","slug":"emergency","status":"publish","type":"page","link":"https:\/\/oxfordhealth.nhs.uk\/omhp\/emergency\/","title":{"rendered":"What to do in an emergency"},"content":{"rendered":"

What to do in an emergency?<\/span><\/p>\n

Oxford Health and its partners are committing to supporting local whole system efforts to reducing pressures on the A&E departments at the John Radcliffe, Horton, and Stoke Mandeville hospitals. If you are concerned about your or someone else\u2019s mental health please consider using an alternative to attending A&E where possible. People who have harmed themselves and require emergency medical treatment for this should continue to use Minor Injuries Units, A&E and the ambulance service.<\/p>\n

Oxfordshire and Buckinghamshire Mental Health Helpline<\/b><\/p>\n

People can call Buckinghamshire & Oxfordshire Mental Health Helpline when they need to find out when and where to get help and to access support from mental health professionals for a range of conditions and symptoms including anxiety, low mood, stress, worry,\u00a0 difficulty with relationships, crying often, feeling helpless, confusion, hallucinations, or hearing voices.<\/p>\n

People can also call the Buckinghamshire & Oxfordshire Mental Health Helpline when they would usually ring 111, speak to their GP, council, or police for non-emergency mental health advice.<\/p>\n

Adults: 01865 904 997<\/b><\/p>\n

Children and young people: 01865 904 998<\/b><\/p>\n

Contact your General Practitioner (GP) if you are not known to mental health services <\/b><\/p>\n

If you, a friend or relative are experiencing mental ill-health and need emergency treatment, you should contact your General Practitioner (GP) in the first instance.<\/p>\n

Your GP is your family doctor, the doctor you would normally go to see if you are ill or concerned about your health. They can usually deal with mental ill-health more quickly and fully than an Accident and Emergency (A & E) department.<\/p>\n

To search for a GP in your area or to find the contact details of your practice please see the doctors section on nhs.uk<\/a><\/p>\n

If you are being seen by the AMHT <\/b><\/p>\n

If you are currently in contact with mental health services in Oxfordshire, please refer to your Care Plan for information about what you should do if you are feeling more unwell or unsafe. Your Care Plan will contain helpful instructions about how to help yourself in a crisis and who to contact for further assistance.<\/p>\n

Your local Adult Mental Health Team is available to be contacted 7 days a week from 7am until 9pm:<\/p>\n

Oxford City and North East Oxon:<\/b> 01865 902200<\/a><\/p>\n

North West Oxon:<\/b> 01865 902563<\/a><\/p>\n

South Oxon:<\/b> 01865 904191<\/a><\/p>\n

Overnight, from 9pm until 7am, the Night Team based at the Warneford Hospital can be contacted on 01865 901000<\/a> in the event of a mental health crisis that cannot wait for contact with your usual care team.<\/p>\n

If you have been discharged from mental health services in the past 12 months and have concerns that your mental health is getting worse, you can contact the team you were discharged from for advice and self-referral. If you need help and advice overnight you can contact the Night Team, as above.<\/p>\n

If you’ve never been under the care of one of our teams, or have not been for the past year, please make use of the information on these web-pages regarding self-help and local support services or contact your GP or call 111.<\/p>\n

Add CRHTT info when expand<\/i><\/p>\n

Oxford and Banbury Safe Haven <\/b><\/a><\/p>\n

If you experience mental health crisis at the weekend, you can self-refer to the Oxford or Banbury Safe Haven <\/b><\/p>\n

The Safe Havens are out of hours, non-clinical space offering crisis support, signposting, safety planning and listening support over the weekend.<\/p>\n

They are open every day 11:30am until 9:30pm (offering support from 12pm-4pm and from 6pm-9:30pm) Please call when they are open to book an appointment, and they will offer you support the same evening.<\/p>\n

To contact the Oxford Safe Haven call 01865 903 037<\/p>\n

To contact the Banbury Safe Haven call 01865 903 037<\/p>\n

Please see this resource for more information (download)<\/a>\u00a0or get a copy of our information poster<\/a>:<\/p>\n

What is a crisis? <\/b><\/p>\n

If you feel unsafe, distressed or worried about your mental health you may experience some of the following examples:<\/p>\n