Cotswold House Marlborough covers BANES, Swindon and Wiltshire and provides inpatient and day patient treatment to adults with an eating disorder. The multi-disciplinary team works together to create a therapeutic and effective treatment programme for patients and their families.

Modern Matron for Cotswold House Marlborough Vicky Bradley said:

“We are very honoured as a team to have won the Exceptional People Team Award. We are all very grateful to work in such a fantastic, caring and supportive team and feel very lucky to be part of such a cohesive team. For it to be recognised within the Trust is appreciated and we are very appreciative.”

The nomination

The Cotswold House Marlborough team were nominated by their Ward Manager Holly Payne – for their commitment and positive patient and carer feedback.

Holly commented:

“Cotswold House Marlborough is a well-established team. Many staff have worked here for multiple years and have individually progressed into different roles. The fact that most staff have worked here for multiple years (some even since it opened), demonstrates what a supportive and caring place it is to work. Staff are supported to access different learning opportunities to further their careers which also strengthens the care offered and provided.

“In recent times we have seen an increase in the challenging behaviour displayed by patient groups on the ward. This is difficult for staff to encounter and can have a great impact upon staff and other patients. However, throughout this time the team have supported each other’s wellbeing whilst continuing to provide excellent patient care. Staff have accessed wellbeing resources available from the Trust, as well as provided wellbeing support as a team, utilising the skills of the Multidisciplinary Team (MDT).

“The team works hard to ensure that patient care is collaborative, individualised and person-centred. This has been reflected in feedback that we have received from patients and their families.”

Patients have provided feedback via iWantGreatCare (IWGC) and thank you cards to communicate their thanks to the team for the care and treatment that they have been provided with.

Recent IWGC feedback from patients have included the following:

“Amazing care received. Staff have been kind, patient and supportive. 1-1s are very helpful. Feel I have been included in decisions about my care.”

“For the first time, I feel like my care team are actually on my side and they have listened to me and my family’s concerns and opinions. My care has been highly tailored to fit my needs, including sensory issues around food, environment, etc and trying to support me to reduce episodes of self-harm.”

“I feel that here, people are listening to me and when they say that it’s patient-centred care, they actually mean it.”

“Kindness and caring attitude of staff”

“My care was adapted to fit my needs in so many ways. I was listened to, and staff were very kind to me. The team were great with me.”