{"id":27,"date":"2024-06-12T12:21:33","date_gmt":"2024-06-12T11:21:33","guid":{"rendered":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/?page_id=27"},"modified":"2026-06-11T09:40:15","modified_gmt":"2026-06-11T08:40:15","slug":"feedback","status":"publish","type":"page","link":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/about\/feedback\/","title":{"rendered":"Patient feedback"},"content":{"rendered":"<p>We are continually looking to improve and enhance our service and value your feedback.\u00a0 You can speak to us regarding this, or you may want to use one of the following routes:<\/p>\n<h2>Patient Participation Group<\/h2>\n<p>Be a participant of the group and provide direct input into how services are delivered.<\/p>\n<p>Please e-mail\u00a0<a href=\"mailto:lsmcreception@oxfordhealth.nhs.uk\">lsmcreception@oxfordhealth.nhs.uk<\/a>\u00a0or phone us 01865 901571 to enquire about the next PPG or provide feedback.<\/p>\n<h2>I Want Great Care<\/h2>\n<p>To give us feedback on our service, please visit <a href=\"https:\/\/www.iwantgreatcare.org\/review\/6733886130376fbdb84ed1f1?reviewable=6735ba292dac38da6e701ea3&amp;source=qrCode\">I Want Great Care<\/a>\u00a0and enter the code\u00a0<strong>3847<\/strong>. If you are unable to complete the online form, please ask for a paper copy when you next visit us.<\/p>\n<p>Please complete the IWGC questionnaire here\u00a0<a href=\"https:\/\/www.iwantgreatcare.org\/hospitals\/community-services-oxford-health-nhs-foundation-trust\/reviews\/new\/1468?q_87=459588&amp;qh_87=1\/\">New \u2013 Review \u2013 iWantGreatCare<\/a>.<\/p>\n<h2>Healthwatch Oxfordshire<\/h2>\n<p>Feedback can also be provided through Healthwatch Oxfordshire, an independent health and social care watchdog: <a href=\"https:\/\/healthwatchoxfordshire.co.uk\/\">Healthwatch Oxfordshire<\/a><\/p>\n<h2>To make a complaint<\/h2>\n<p>We are sorry that you feel that you wish to make a complaint.\u00a0 Please raise this with our Practice Manager who will do what they can to resolve any problems that you are experiencing.<\/p>\n<ul>\n<li>Email: <a href=\"mailto:lsmcreception@oxfordhealth.nhs.uk\">lsmcreception@oxfordhealth.nhs.uk<\/a><\/li>\n<li>Phone: 01865 90 1571<\/li>\n<\/ul>\n<p>If after speaking to the Practice Manager you feel that you would still like to make a complaint, or you would prefer not to discuss the matter with them, please contact the\u00a0<a href=\"https:\/\/www.nhs.uk\/nhs-services\/hospitals\/what-is-pals-patient-advice-and-liaison-service\/\">Patient Advice and Liaison Service (PALS)<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are continually looking to improve and enhance our service and value your feedback.\u00a0 You can speak to us regarding&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":2,"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":121,"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/pages\/27\/revisions\/121"}],"up":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/pages\/9"}],"wp:attachment":[{"href":"https:\/\/oxfordhealth.nhs.uk\/luther-street\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}