{"id":183165,"date":"2014-06-04T13:28:53","date_gmt":"2014-06-04T13:28:53","guid":{"rendered":"http:\/\/www.oxfordhealth-it.co.uk\/library\/?page_id=183165"},"modified":"2020-11-27T17:49:11","modified_gmt":"2020-11-27T17:49:11","slug":"practice-managers","status":"publish","type":"page","link":"https:\/\/oxfordhealth.nhs.uk\/library\/cpd-zone\/cpd-resources-by-profession\/practice-managers\/","title":{"rendered":"Practice Managers"},"content":{"rendered":"<div class=\"WordSection1\">\n<p>There is no set profile or background for the role of Practice Manager. Some post-holders are highly qualified managers with experience in other sectors, other people started out as receptionists and worked their way up. <a href=\"https:\/\/www.nhscareers.nhs.uk\/explore-by-career\/management\/careers-in-management\/practice-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">NHS careers<\/a>\u00a0offers some useful commentary on the role.<\/p>\n<p>Find out about the \u00a0<strong><a href=\"https:\/\/www.tvwleadershipacademy.nhs.uk\/practice-managers-leadership-programme\" target=\"_blank\" rel=\"noopener noreferrer\">Thames Valley and Wessex Leadership Academy Practice Manager Leadership Programme<\/a><\/strong>. This five day programme is designed to help Practice Managers and deputy PMs to deliver more effective leadership within their practices and the wider NHS System. You can read the evaluation of a recent course <a href=\"https:\/\/oxfordhealth.nhs.uk\/library\/wp-content\/uploads\/sites\/3\/Evaluation-of-PM-leadership-programme-report.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>, and contact\u00a0 Maggie Woods (<a href=\"mailto:Maggie.Woods@hee.nhs.uk\">Maggie.Woods@hee.nhs.uk<\/a>) for more information.<\/p>\n<p>Read about the <a href=\"https:\/\/www.healthylondon.org\/wp-content\/uploads\/2019\/02\/Salaried-practice-manager-programme-case-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0trainee practice manager programme<\/a>\u00a0developed by City &amp; Hackney GP Federation.<\/p>\n<details class=\"nhsuk-details nhsuk-expander\">\n                    <summary class=\"nhsuk-details__summary\">\n                        <span class=\"nhsuk-details__summary-text\">Resources for Practice managers<\/span>\n                    <\/summary>\n                    <div class=\"nhsuk-details__text\">\n<ul>\n<li>The\u00a0<a href=\"https:\/\/www.rcgp.org.uk\/clinical-and-research\/our-programmes\/~\/media\/Files\/CIRC\/Quality-Improvement\/RCGP-QI-Guide-2015.ashx\" target=\"_blank\" rel=\"noopener noreferrer\">Quality improvement for General Practice<\/a>\u00a0from the RCGP includes\u00a0essential information about\u00a0a select range of approaches and tools you are\u00a0likely to be able to use time and again to the benefit\u00a0of your practice and patients.<\/li>\n<li><a href=\"https:\/\/www.amspar.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">AMSPAR<\/a>\u00a0Association of Medical Secretaries, Practice Managers, Administrators and Receptionists. A professional membership body that works with City &amp; Guilds to provide qualifications suitable for full or part time study. Services include a legal helpline, guidelines on healthcare and employment.<\/li>\n<li>The <a href=\"https:\/\/hub.practiceindex.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Practice Index eLearning Hub<\/a> provides\u00a0training resources for\u00a0GP Practice Managers at medical practices throughout the UK\u00a0 <b>free of charge.<\/b><\/li>\n<li><a href=\"https:\/\/www.firstpracticemanagement.co.uk\/index.php\" target=\"_blank\" rel=\"noopener noreferrer\">First Practice Management\u00a0<\/a>(FPM) Principally a subscription service providing information and guidance (including on legislation) plus recruitment, consultancy, training and website services. FPM maintains a list of\u00a0<a href=\"https:\/\/www.firstpracticemanagement.co.uk\/index.php\/useful_websites_for_the_medical_practice_manager\" target=\"_blank\" rel=\"noopener noreferrer\">useful websites for PMs<\/a>. The freely available\u00a0<a href=\"https:\/\/www.firstpracticemanagement.co.uk\/index.php\/knowledge_base\/\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge base<\/a>\u00a0spans general administration and salaries. FPM also run an\u00a0\u00a0<a href=\"https:\/\/www.firstpracticemanagement.co.uk\/services\/training-services\/introduction-to-practice-management-course\/\" target=\"_blank\" rel=\"noopener noreferrer\">Introduction to Practice Management<\/a> Training Course covering key areas: HR, finance, IT, business planning, health and safety, change management etc.<\/li>\n<li>The RCGP provides a range of <a href=\"https:\/\/www.rcgp.org.uk\/primary-care-development\/training-and-development.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">training programmes<\/a> for all members of the primary care team including\u00a0<a href=\"https:\/\/www.rcgp.org.uk\/primary-care-development\/training-and-development\/practice-manager-masterclasses.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Practice Manager masterclasses.<\/a><\/li>\n<li><a href=\"https:\/\/www.gppracticemanager.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Practice Index <\/a>\u00a0is an on line resource which includes an elearning HUB for practice managers, opportunities to share best practice and exchange help on practice management matters. With on-line forums, documents, recruitment pages, links to medical supplies.<\/li>\n<li><a href=\"https:\/\/www.managementinpractice.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Management in Practice<\/a>. Register to receive this Journal which aims to promotes best practice and offers commentary and analysis of the issues facing PMs.<\/li>\n<li><a href=\"https:\/\/www.wessexlmcs.com\/practicemanagers\" target=\"_blank\" rel=\"noopener noreferrer\">Wessex LMC Practice Managers<\/a> &#8211; information about appraisals, coaching and mentoring, training events and guidance for PMs across the Wessex Region.<\/li>\n<\/ul>\n<\/div>\n                <\/details>\n<\/div>\n<details class=\"nhsuk-details nhsuk-expander\">\n                    <summary class=\"nhsuk-details__summary\">\n                        <span class=\"nhsuk-details__summary-text\">Qualifications and Competencies<\/span>\n                    <\/summary>\n                    <div class=\"nhsuk-details__text\">\n<ul>\n<li><a href=\"https:\/\/www.nhscareers.nhs.uk\/explore-by-career\/management\/careers-in-management\/practice-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Entry qualifications for practice managers<\/a>\u00a0\u2013 NHS careers.<\/li>\n<li><a href=\"https:\/\/napc.co.uk\/primary-care-home\/diploma-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">NAPC Diploma in Advanced Primary Care Management<\/a>,\u00a0\u00a0a one-year\u00a0diploma to develop the skills and competencies for managing primary care at scale within the NHS.<\/li>\n<li><a href=\"https:\/\/practicemanagersuk.org\/pma-education\/\" target=\"_blank\" rel=\"noopener noreferrer\">Practice Manager Association<\/a> level 3 and level 5 Diplomas in Leadership and Management<\/li>\n<li>Launched in October 2019 <a href=\"https:\/\/practicemanagersuk.org\/workshops\/ilm-pma-excellence-in-supporting-healthcare-certificate\/\" target=\"_blank\" rel=\"noopener noreferrer\">Excellence in Supporting Healthcare<\/a> e-learning programme is a collaboration between the Practice Managers Association, Our Healthier South East London STP and itslearning UK<strong>. <\/strong>The broad-based programme provides a non-clinical development opportunity and supports career pathways for staff across healthcare.<\/li>\n<li><a href=\"https:\/\/www.amspar.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Association of Medical Secretaries, Practice Managers, Administrators and Receptionists<\/a> (AMSPAR). This professional body works with City &amp; Guilds to provide qualifications suitable for full or part time study.<\/li>\n<\/ul>\n<\/div>\n                <\/details>\n<details class=\"nhsuk-details nhsuk-expander\">\n                    <summary class=\"nhsuk-details__summary\">\n                        <span class=\"nhsuk-details__summary-text\">Networks<\/span>\n                    <\/summary>\n                    <div class=\"nhsuk-details__text\">\n<ul>\n<li><a href=\"https:\/\/www.networks.nhs.uk\/nhs-networks\/practice-management-network\" target=\"_blank\" rel=\"noopener noreferrer\">Practice management network<\/a>. Run by practice managers &#8211; offering support and opportunities to share, develop, and influence.<\/li>\n<li><a href=\"https:\/\/practiceindex.co.uk\/gp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Practice Index <\/a>&#8211; a member organisation which aims to keep its members up to date with the latest legislation, support and valuable time-saving resources.<\/li>\n<\/ul>\n<\/div>\n                <\/details>\n<details class=\"nhsuk-details nhsuk-expander\">\n                    <summary class=\"nhsuk-details__summary\">\n                        <span class=\"nhsuk-details__summary-text\">Employment matters<\/span>\n                    <\/summary>\n                    <div class=\"nhsuk-details__text\">\n<p><span class=\"line2\"><a href=\"https:\/\/elearning.acas.org.uk\/index.php\" target=\"_blank\" rel=\"noopener noreferrer\">ACAS Learning OnLine<\/a>\u00a0<\/span>\u00a0offers a range of free \u00a0online courses and resources for individuals and different sizes of employers to refresh and learn more about employee relations such as people management, conflict resolution, disciplinary matters and equality.<\/p>\n<p><a href=\"https:\/\/www.nhsemployers.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">NHS Employers<\/a>\u00a0&#8211;\u00a0This website has a vast amount of blogs, articles, apps and toolkits to help NHS organisations perform more effectively and share best practice whilst supporting them to put patients first.\u00a0You can watch webinars of past events on topics of interest to NHS employers <a href=\"https:\/\/www.nhsemployers.org\/events?sort=date&amp;upcoming=false\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<\/div>\n                <\/details>\n<details class=\"nhsuk-details nhsuk-expander\">\n                    <summary class=\"nhsuk-details__summary\">\n                        <span class=\"nhsuk-details__summary-text\">HR practices<\/span>\n                    <\/summary>\n                    <div class=\"nhsuk-details__text\">\n<p>Data from the NHS Staff Survey (Ref1) shows that developing an organisational culture that nurtures strong staff engagement has a powerful influence on the quality and safety of care that patients receive.<\/p>\n<p>Effective people management practices such as appraisals, training and personal development plans, all contribute to greater staff engagement and have a direct impact on outcomes &#8211; including patient mortality, infection rates, patient satisfaction, staff absenteeism and staff turnover.<\/p>\n<p>The staff survey showed that a well\u2010structured appraisal and a personal development plan both led to higher engagement levels. Other research has shown a direct correlation between the quality of the appraisal system and patient outcomes. \u00a0(Ref2)<\/p>\n<p>Ref 1 <a href=\"https:\/\/www.gov.uk\/government\/publications\/nhs-staff-management-and-health-service-quality\" target=\"_blank\" rel=\"noopener noreferrer\">NHS Staff Management and Health Service Quality<\/a>, West MA et al. Department of Health, 2011<br \/>\nRef 2 West, MA.\u00a0 et al. The link between the management of employees and patient mortality in acute hospitals. <a href=\"https:\/\/www.msg.scot.nhs.uk\/wp-content\/uploads\/The-link-between-the-management-of-employees-and-patient-mortality-in-acute-hospitals.doc\" target=\"_blank\" rel=\"noopener noreferrer\">International Journal of Human Resource Management<\/a> (2002) 13: 8, 1299- 1310.<\/p>\n<\/div>\n                <\/details>\n<hr \/>\n<p><span style=\"color: #999999\">The CPD Zone is brought to you by the GP schools of Health Education England working across <\/span><a href=\"https:\/\/thamesvalley.hee.nhs.uk\/gp-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">Thames Valley<\/a> <span style=\"color: #999999\">and <\/span><a href=\"https:\/\/wessex.hee.nhs.uk\/general-practice\/\" target=\"_blank\" rel=\"noopener noreferrer\">Wessex<\/a><span style=\"color: #999999\">, in association with\u00a0<\/span><a href=\"https:\/\/oxfordhealth.nhs.uk\/library\/\" target=\"_blank\" rel=\"noopener noreferrer\">Oxford Health FT Library<\/a>.\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There is no set profile or background for the role of Practice Manager. Some post-holders are highly qualified managers with experience in other sectors, other people started out as receptionists and worked their way up. NHS careers\u00a0offers some useful commentary on the role. Find out about the \u00a0Thames Valley and Wessex Leadership Academy Practice Manager <a class=\"read-more\" href=\"https:\/\/oxfordhealth.nhs.uk\/library\/cpd-zone\/cpd-resources-by-profession\/practice-managers\/\">&#8230; Read more<\/a><\/p>\n","protected":false},"author":104,"featured_media":196342,"parent":183154,"menu_order":13,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-183165","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/pages\/183165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/users\/104"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/comments?post=183165"}],"version-history":[{"count":18,"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/pages\/183165\/revisions"}],"predecessor-version":[{"id":198428,"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/pages\/183165\/revisions\/198428"}],"up":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/pages\/183154"}],"wp:attachment":[{"href":"https:\/\/oxfordhealth.nhs.uk\/library\/wp-json\/wp\/v2\/media?parent=183165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}