{"id":1216,"date":"2025-12-18T11:39:23","date_gmt":"2025-12-18T11:39:23","guid":{"rendered":"https:\/\/oxfordhealth.nhs.uk\/chss\/?page_id=1216"},"modified":"2026-05-01T14:49:44","modified_gmt":"2026-05-01T13:49:44","slug":"need-help","status":"publish","type":"page","link":"https:\/\/oxfordhealth.nhs.uk\/chss\/need-help\/","title":{"rendered":"Need help?"},"content":{"rendered":"<h2><strong>How to contact SPA (Single Point of Access) and UCR (Urgent Community Response)<\/strong><\/h2>\n<p>For all urgent and routine healthcare needs, please contact SPA on 01865 903750 between the hours of 8am-8pm, 7 days a week. Outside of these hours, please contact 111 or in an emergency, call 999.<\/p>\n<p>If you are a healthcare professional, please see the Trust Intranet or Directory of Service (DOS) for our email address and HCP phone number for SPA, UCR or other urgent\/same-day referral pathways.<\/p>\n<h2><strong>Flow chart for care home staff<\/strong><\/h2>\n<p>This flow chart is to assist care home colleagues managing urgently unwell residents with a view to reducing 999 calls and unnecessary conveyance to hospital.<\/p>\n<p>There will be occasions where it is appropriate to call an ambulance and arrange for emergency department visits, assessment and possible admission.<\/p>\n<p><a href=\"https:\/\/oxfordhealth.nhs.uk\/wp-content\/uploads\/sites\/24\/2025\/12\/SPA-Flowchart-for-CH-Staff-Managing-a-Deteriorating-Resident.xlsx\">SPA flowchart for care home staff managing a deteriorating resident<\/a><\/p>\n<h2><strong>Oxford Health planned and preventative care (PPC) services offered to care homes in Oxfordshire<\/strong><\/h2>\n<p><a href=\"https:\/\/oxfordhealth.nhs.uk\/wp-content\/uploads\/sites\/24\/2025\/12\/PPC-services-input-to-care-homes.docx\">Please click here to access full list and how to contact them<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to contact SPA (Single Point of Access) and UCR (Urgent Community Response) For all urgent and routine healthcare needs,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1216","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/pages\/1216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/comments?post=1216"}],"version-history":[{"count":10,"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/pages\/1216\/revisions"}],"predecessor-version":[{"id":1243,"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/pages\/1216\/revisions\/1243"}],"wp:attachment":[{"href":"https:\/\/oxfordhealth.nhs.uk\/chss\/wp-json\/wp\/v2\/media?parent=1216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}