{"id":193159,"date":"2021-09-07T10:20:02","date_gmt":"2021-09-07T09:20:02","guid":{"rendered":"https:\/\/oxfordhealth.nhs.uk\/camhs\/?page_id=193159"},"modified":"2024-09-12T10:06:28","modified_gmt":"2024-09-12T09:06:28","slug":"pals","status":"publish","type":"page","link":"https:\/\/oxfordhealth.nhs.uk\/camhs\/support\/pals\/","title":{"rendered":"Patient Advice &#038; Liaison (PALS)"},"content":{"rendered":"<p>PALS is a free and confidential service that provides help when it is needed.\u00a0 Members of the PALS team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions.<\/p>\n<div class=\"nhsuk-do-dont-list\"><h3 class=\"nhsuk-do-dont-list__label\">PALS can help and support you with:<\/h3><ul class=\"nhsuk-list nhsuk-list--tick\">\n<li class=\"nhsuk-icon__tick\">advice and information<\/li>\n<li class=\"nhsuk-icon__tick\">comments and suggestions<\/li>\n<li class=\"nhsuk-icon__tick\">compliments and thanks<\/li>\n<li class=\"nhsuk-icon__tick\">informal complaints<\/li>\n<li class=\"nhsuk-icon__tick\">advice about formal complaints<\/li>\n<\/ul><\/div>\n<p>If the PALS team cannot answer your questions, they will put you in contact with someone who can help you.<\/p>\n<div class=\"nhsuk-care-card nhsuk-care-card--non-urgent\">\n                <div class=\"nhsuk-care-card__heading-container\">\n                    <h3 class=\"nhsuk-care-card__heading\"><span role=\"text\"><span class=\"nhsuk-u-visually-hidden\">Non-urgent advice: <\/span>Contact PALS<\/span><\/h3>\n                    <span class=\"nhsuk-care-card__arrow\" aria-hidden=\"true\"><\/span>\n                <\/div>\n                <div class=\"nhsuk-care-card__content\">\n<p>We have offices based in Oxfordshire and Buckinghamshire, and our PALS service also covers services in Swindon, Wiltshire, Bath and North East Somerset.\u00a0PALS Surgeries are also held on a monthly basis across many inpatient wards.\u00a0 For further details about these then please contact the office.<\/p>\n<h3>Give PALS a call on:\u00a00800 328 7971<\/h3>\n<p>You can also send an e-mail: <a href=\"mailto:PALS@oxfordhealth.nhs.uk\">PALS@oxfordhealth.nhs.uk<\/a><\/p>\n<table style=\"width: 100%;\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr valign=\"top\">\n<th style=\"text-align: left; width: 50%;\" scope=\"col\">Oxfordshire office<\/th>\n<th style=\"text-align: left; width: 50%;\" scope=\"col\">\u00a0Buckinghamshire Office<\/th>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\" valign=\"top\" width=\"50%\">Oxford Health NHS Foundation Trust<br \/>\nWarneford Hospital<br \/>\nWarneford Lane<br \/>\nHeadington<br \/>\nOxford<br \/>\nOX3 7JX<\/td>\n<td style=\"width: 50%;\" valign=\"top\" width=\"50%\">The Whiteleaf Centre<br \/>\nOxford Health NHS Foundation Trust<br \/>\nBierton Road<br \/>\nAylesbury<br \/>\nHP20 1EG<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n            <\/div>\n<h2>Opening hours<\/h2>\n<p>Our opening hours are Monday to Friday 9.30am to 4.30pm.\u00a0 If no one from the team is available, or if you are calling outside of office hours, your call with be diverted to an answerphone.\u00a0 Please leave a message and the team will get back to you as soon as possible.<\/p>\n<p>If you are not able to visit one of the PALS Offices or attend a PALS surgery then a member of the PALS team would be more than happy to arrange to meet you at one of our other hospital sites.<\/p>\n<h2>Compliments<\/h2>\n<p>Positive feedback is welcomed by staff and helps us to understand when we get things right for you as a patient, carer, relative or visitor. Compliments will be shared with our staff.<\/p>\n<ul>\n<li>Email: <a href=\"mailto:PALS@oxfordhealth.nhs.uk\">PALS@oxfordhealth.nhs.uk<\/a><\/li>\n<li>Freephone: 0800 328 7971<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>PALS is a free and confidential service that provides help when it is needed.\u00a0 Members of the PALS team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions. If the PALS team cannot answer your questions, they will put you in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":192052,"parent":192063,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-193159","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/pages\/193159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/comments?post=193159"}],"version-history":[{"count":3,"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/pages\/193159\/revisions"}],"predecessor-version":[{"id":196180,"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/pages\/193159\/revisions\/196180"}],"up":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/pages\/192063"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/media\/192052"}],"wp:attachment":[{"href":"https:\/\/oxfordhealth.nhs.uk\/camhs\/wp-json\/wp\/v2\/media?parent=193159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}